Terms of Service

Definitions

Conditions is used to mean these terms and conditions and any other special conditions
Cookies A piece of information sent by a Web server to a user's browser. (A Web server is the computer that "hosts" a Web site, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the Web server whenever the browser returns to the Web site. 
Personal Information means the details a user provides us with when you register on our site
Product means an item offered for sale on our website; 
Product Description means the words we use to indicate what an item for sale contains or how you might expect it to perform
Users means the collective users of our website 
We/us means Heavy Support Games
Website means the website located at www.heavysupport.com
You means a user of this Website.

Use of the website 
Users are provided with access to this Website in accordance with these Conditions and any orders placed by users must be placed strictly in accordance with these Conditions.
By registering on our site you agree that:

• All the ‘Personal Information’ that you provide on registering is current, true & accurate. It is as complete as possible.

Please notify us immediately of any changes to your Personal Information by contacting us at sales@heavysupport.com. 

• You will not impersonate another person or use a false name or any name that you are not permitted to use.

Privacy policy - if you would like information on this, please see our Privacy Policy.

Indemnity 
By agreeing to these conditions you agree to indemnify Heavy Support Games and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
We reserve the right to:

• change or remove this website or part thereof, either on a temporary or permanent basis, with or without notice to you.
• alter the conditions of use as necessary.

It is your responsibility

• to check regularly to determine whether the Conditions have been changed. Your continued use of the website or any part thereof is accepted by us that you have accepted any changes or alterations. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Heavy Support Games will not be liable to you or any third party for claims arising as a result of any change to or removal of the Website or part thereof; or as a result of changes to the conditions of use.

Third party links 
We may provide links to other websites or resources for you to access (click through to) as you so choose. You accept and agree that, although you have chosen to enter the linked website from our site we cannot be held responsible for the availability, quality or content of these external sites. Heavy Support Games does not endorse and are not responsible or liable for their privacy practices, any advertising, content, products, goods or other materials or services on or available from them. Please make your own decision before visiting these sites.

Orders 
All orders are subject to acceptance in accordance with the following policy:
We consider that order acceptance and the completion of the contract between you and us takes place on the despatch of the products you have ordered.

This contract may change if:
We notify you that we are unable to accept your order - or:
You have cancelled it in accordance with the instructions shown in Contract Cancellation
We may not be able to accept your order if:

• The product you ordered is unavailable from stock and there is no prospect of us receiving stock in the short term
• We have been unable to obtain authorisation for your payment
• We realise that there has been a pricing or product description error
• You have not registered properly providing your real name, phone number, e-mail address, payment details and other requested information
• You are under 18 years of age
• The delivery address is not in our delivery area.
• Your credit or debit card is issued by a bank unacceptable to us
  

If there are any problems with your order, you will be contacted by Customer Service.
The sales contract is completed in Canada. Transactions occur in US or Canadian dollars based on the latest available exchange information.
We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Refusal of transaction 
We reserve the right to amend, alter update or remove items or products from this site at any time. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update or remove items or products, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun we will not be held liable to you or any third party.

Under Canadian law, in order to purchase items on Heavy Support Games and form & enter into contracts on this site you must be over 18 years of age.

You must also:

• Complete our registration process providing accurate and honest details including your real name, phone number, e-mail address, payment details and other requested information
• Confirm a delivery address in our delivery area
• Possess a valid credit or debit card issued by a bank acceptable to us

When you confirm your order (i.e. making an offer to buy an item), we are authorised to transmit and obtain or update information from third parties including but not limited to your debit or credit card number or credit reports, to confirm your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Limitation of liability
You must bear the risks associated with the use of the Internet.
We disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable Canadian laws . We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your rights as a consumer, nor does it affect your Contract Cancellation Rights.

Heavy Support Games will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality, but we make no warranties, whether express or implied in relation to its accuracy. Heavy Support Games cannot be held responsible for the results or for any technical problems you experience as a result of using the heavysupport.com site. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible.

We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to the heavysupport.com site, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate.

However the previous paragraph does not apply to products and items sold online at heavysupport.com.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance
If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full.

Waiver
If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival
Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances.

Summary
These conditions form the basis of our relationship with you. We do not anticipate the need for changes but any changes must be in writing and signed by both you & us.

You agree that, if you have relied on any representation to assist you with accepting these terms & conditions they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation.

In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability.

Law
These conditions and any contracts between you and Heavy Support games shall be governed by Canadian Law and all disputes shall be submitted to the non-exclusive jurisdiction of the Canadian courts.